NEST appoints leader of new service delivery unit

September 29, 2020 | |Post a Comment

first_imgHelen Dean, CEO of NEST, said: “We’ve achieved a lot at NEST over the last decade and the creation of Nest Experience will help us continue to grow from good to great over the next decade.”Gavin Perera-Betts, now managing director of NEST Experience, said: “NEST has been at the forefront of revolutionising pension scheme service delivery during the first decade of our existence, achieving a level of operational efficiency never before seen in this industry.“The challenge for the next decade is to revolutionise that service again to take advantage of the opportunities that technology offers to bring our members closer to their savings. We have the drive and ambition to go further and I am thrilled to take on this challenge.”Looking for IPE’s latest magazine? Read the digital edition here. UK defined contribution master trust NEST has named Gavin Perera-Betts, formerly its chief customer officer, to lead a new customer-centred service delivery business unit.Dubbed NEST Experience, the new unit aims to deliver “a best in class service to NEST’s customers as their expectations and the technology they use evolves over the coming years”.Perera-Betts has been with NEST since before it was formally established in 2010 and, according to the £12bn (€13bn) DC provider, played an instrumental role in the design of its digital-first service.NEST has grown to become the largest UK workplace pension scheme by number of members – more than 9.3 million – and one in three of the working population has been expected to have a retirement pot with the provider by the late 2020s.last_img

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